If your computer or your wireless network adapter did not come with its own wireless network software, follow these steps:

1. Click Start, click Run, type ncpa.cpl, and then click OK.
2. Click Network Connections.
3. In Network Connections, click to select your wireless connection, and then click Change settings of this connection.
4. On the Wireless Networks tab, click to select the Use Windows to configure my wireless network settings check box.

To start the Wireless Zero Configuration service, follow these steps:

1. Click Start, click Run, type %SystemRoot%\system32\services.msc /s, and then click OK.
2. Double-click Wireless Zero Configuration.
3. In the Startup type list, click Automatic, and then click Apply.
4. In the Service status area, click Start, and then click OK.

Sometimes the best way to fix a problem is to have someone show you how. Remote Assistance is a convenient way for a distant friend to connect to your computer from another computer running a compatible operating system, such as Windows XP, and walk you through your solution.

By following the easy steps in Remote Assistance, you can use Windows Messenger Service or an e-mail message to invite a friend to connect to your computer. After he or she is connected, your friend will be able to view your computer screen and chat with you in real time about what you both see. With your permission, your assistant can even use his or her mouse and keyboard to work with you on your computer.

To start Remote Assistance:

1. Click Start, and then click Help and Support.
2. Click Invite a friend to connect to your computer with Remote Assistance.

Notes

• Both you and your helper must be using either Windows Messenger Service or a MAPI-compliant e-mail account such as Microsoft Outlook or Outlook Express.
• You and your helper need to be connected to the Internet while using Remote Assistance.
• If you are working on a local area network, firewalls might stop you from using Remote Assistance. In this case, check with your network administrator before using Remote Assistance.
• If for some reason you are unable to send an invitation by using e-mail or Windows Messenger Service, you can create and save an invitation. On the first page of Remote Assistance, click Invite someone to help you. On the next page, click Save invitation as a file (Advanced), and follow the instructions to save the file. You can then send the saved invitation file to your helper in the manner you choose, such as copying it onto a floppy disk or a shared network location, sending it over another e-mail service or an FTP connection, and so on.

Windows Product Keys

Product keys for Microsoft products have recently become a serious issue with a number of my customers. Microsoft has recently tightened product code controls and it is making it difficult if not impossible to do recovery installs and has even affected our ability to back up drives in some cases. Also Microsoft has ended support for Windows XP service Pack 1 so you have to have a validated copy of Windows XP Service Pack 2 on your computer to get updates, support and even to install new software.

I go out of my way not to reinstall Windows XP but on those rare occasions where it is unavoidable I need the disk that came with the specific computer if at all possible. If not we may have to buy a product key from Microsoft at a cost of $99.00 for Windows XP Home Edition and $149.99 for Windows XP Professional edition. There is just no way around it.

I encourage you to make a file of all of your Microsoft Disks and product information in a secure location for future maintenance.

WGA Diagnostic Tool

1. Please open Internet Explorer and visit the following link to download the WGA Diagnostic Tool:
http://go.microsoft.cofwlink/?Iinkid=520 12
2. After the “File Download” window appears, Click “Save” button, then another window called “Save As” appears. In the left pane of the “Save As” window, Click “Desktop” button, then Click “Save” hutton at the bottom of the “Save As” Window to save the MGADiag.exe file to Desktop, and then double click on the file to run the tool.
3. Under the validation tab, click the “Copy to Clipboard” button. (After clicking the “Copy to Clipboard” button, the information indeed has been copied and get ready to be pasted as long as you later on open up a new email and press Ctrl + V on the Keyboard).
4. Open up an e-mail, and paste (when editing the e-mail, press Ctrl + V) the information collected by using the WGA Diagnostic Tool.
(Note: Please directly copy the WGA Diagnostic Data and paste it into the email text and don’t send it in the form of attachment or I cannot read it)

The WGA Diagnostic Tool can only collect a part of the Product Key, therefore, please encloses the entire 25 digits Product Key as well and I will help you verify if it is valid. It should be printed on the CD package or the sticker on your computer.

I would like to explain to you that the issue you have encountered is WGA Validation issue. The WGA Validation issue can be caused by multiple factors. In order to narrow down all the possible causes and find out the root cause, we should first verify whether the copy of Windows originally installed in the computer is genuine through an official way and then check whether the copy of Windows originally installed in the computer is the copy of Windows currently running on your computer. In order to realize this goal, please help me collect the following information for further investigation.